FAQ's

Here are some Frequently Asked Questions and answers:

  1. What is No Claims Bonus?
    Premiums are priced on the risk of you as a driver and No Claims Bonus reflects your risk (fewer claims may suggest you are less of a risk). No Claims Bonus is typically earned for each year you have on cover without making a claim. The more No Claims Bonus you have, the more discount you are entitled to.
  2. What is protected No Claims Bonus?
    Protected No Claims Bonus will ensure that within a certain period of time (usually 3 years) you can make a specified number of claims (usually 2) and your No Claims Bonus will be unaffected, meaning you will still retain full No Claims Bonus (and the subsequent discount this entitles you to).
  3. What is the difference between comprehensive and third party fire and theft insurance?
    Comprehensive covers damage to your car as a result of accident, fire or theft as well as cover for windscreen damage. You are also covered for third party damage if you have an accident. Comprehensive cover includes other items such as personal accident, injury, death of policyholder, medical expenses, personal effects and in-car entertainment.
    Third party fire and theft covers damage to your car as a result of fire or theft and covers for third party damage if you have an accident.
  4. What is an excess?
    An excess is the contribution you pay in the event of a claim. For example, if your excess is £100, then you will have to pay the initial £100 of any claim. The excess makes up the first part of a claim, so if the claim was for £500, you would pay the first £100 and the insurer the remaining £400. Depending on whether or not the claim was your fault, you may be able to claim the excess back.
  5. What types of excess are there?
    There are two types of excess, compulsory and voluntary. Most car insurance policies will have a compulsory excess, which will vary depending on the type of claim you make. You will always have to pay this if you claim on your policy, and the level of excess will vary from insurer to insurer.
    Many insurers will offer you a discount on your premium for agreeing to a further voluntary excess, because they will have to pay less towards the claim as a result. Generally, the higher voluntary excess you choose, the lower your premium will be. If you choose a voluntary excess, remember you will have to pay this amount in addition to the compulsory excess for your policy.
  6. When I’ve purchased my policy, is cover immediate?
    Yes, provided you have the necessary method of payment (credit or debit card or the facility to pay by Direct Debit) we can issue you with immediate cover if you specify this during the quote process. Please note that if you choose to pay by Direct Debit we may require a deposit from you, payable by credit or debit card.
  7. When will I receive my insurance documents? You will usually receive the documents that you request from us by post in 5 working days (this may vary during busy periods such as Christmas or during bank holidays).
  8. What do I need to return to you as proof of my No Claims Bonus? The document you are required to return to us as proof of your no claims should be issued by your broker or insurer after your cover with them has expired or been cancelled. If this does not state your No Claims Bonus (NCB) entitlement or if this is not available, you’ll need to call your previous insurer and request confirmation of your NCB that you can then forward on to us. If you’re still having trouble, you can call our customer services team on 0141 423 8555

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